Reach members through the name they already trust — their doctor's.
Provider-branded gap-closure outreach, deployed with your VBP partner groups, scoped to your attributed members, and measured against a pre-agreed methodology.
Provider outreach works. Providers can't staff it.
Payer-branded outreach gets answered roughly 30% of the time and moves measures by a few points. The same message, sent in the member's own medical group's name, can get up to three times the answer rate.
An unknown number
Around 30% of calls answered, single-digit lift on the measures that decide your Stars rating.
Their doctor's group
In our partners' experience, up to three times the answer rate. Members pick up for the people who treat them.
No one is staffed to run it
Provider groups don't have outreach staff, and plans can't fund headcount inside every group.
Outreach that closes specific measures.
Each campaign runs on your attribution and claims files, goes out in the medical group's name, and is counted only when the gap closes.
Colorectal screening
HEDIS gap closure without an office visit.
Blood pressure control
A current reading on record before the cut-off.
Annual wellness visits
One visit feeds multiple measures and risk capture.
HOS cohort engagement
Falls, mental health, physical health — surfaced before the survey.
Time-sensitive triggers
After a fracture, the bone-density scan has to happen inside the measurement window — and claims lag consumes most of it. We trigger outreach the week the claim lands, not the quarter after.
We count actions, not opens.
You get a monthly report of gap closures and the Stars revenue impact, measured by a methodology we agree on before launch. Your actuary can check the math.
Monthly Gap-Closure Report
| Action delivered | Stars measure | Gaps closed |
|---|---|---|
| At-home FIT kits returned | Colorectal cancer screening | 118 |
| Blood pressure readings recorded | Controlling high blood pressure | 167 |
| Annual wellness visits completed | Multiple measures | 203 |
| Bone-density scans after fracture | Osteoporosis management | 24 |
Every line is a closed gap, verified in claims or supplemental data, measured against the methodology and control groups agreed before launch.
Every message goes out with the provider group's consent and branding, opt-outs are honored immediately, and we act only on data you already hold.
Bring your gap list to a 30-minute call.
We'll show you which measures we can move before the cut-off and agree on how closures get counted.