Wizia Privacy Policy

Effective Date: September 19, 2025

Who we are: RabbitEars II, Inc. (dba Wizia)

Address: 149 Upper Mountain Ave, Montclair, NJ 07042, USA

Contact: info@wizia.com

Quick summary:

• We provide an AI-powered experience that lets visitors ask questions, generates a personalized microsite, and logs engagement to your CRM/marketing tools.
• For our customers, we mainly act as a service provider/processor for “Customer Data.”
• We also collect “Performance Information” (telemetry, usage, quality signals) to keep Wizia reliable and improve it—without identifying customers in public disclosures.
• For our own website and marketing, Wizia is a controller of the data we collect about site visitors and prospects.
• You can contact us to exercise privacy rights. We do not collect data from children.

1) Scope

This Privacy Policy explains how Wizia handles personal information:

• Customer use: when customers configure Wizia, deploy it on their domains, and connect it to their CRM/marketing platforms.
• End-user interactions on customer sites: when people use Wizia embedded on a customer’s website (we process that data for the customer).
• Wizia websites/marketing: when you visit Wizia’s own websites, pages, or marketing properties (we control that data).

If you interacted with Wizia on a customer’s site, that customer’s privacy policy also applies. For data processed on a customer’s behalf, please contact that customer directly—Wizia will assist them as required.

2) Key Definitions (plain-English)

Customer Data: Non-public data a customer provides to or collects through Wizia (e.g., content prompts, CRM identifiers, visitor interactions and engagement signals Wizia logs and pushes to the customer’s systems).

Performance Information: Operational data about how Wizia is used (e.g., telemetry, quality metrics, feature usage, system performance, and de-identified analytics derived from Customer Data or use of the Service). We may use and disclose Performance Information to operate and improve Wizia and other offerings, and may publish aggregated insights without identifying any customer.

Service: Wizia’s cloud-hosted, AI-powered platform that (i) lets website visitors ask questions or use guided prompts in real time, (ii) generates a personalized microsite, and (iii) logs engagement for push to the customer’s CRM or marketing-automation system.

3) What We Collect

A) From customers and their users (account & operations)

• Account details: name, business email, role, company, authentication data, billing contacts.
• Service configuration: prompts, templates, integrations (e.g., CRM/marketing platform connection details), settings.
• Support & communications: messages, tickets, feedback, meeting notes.

B) From visitors interacting with Wizia on a customer’s site (processed for the customer)

• Interaction content: questions asked, choices selected, generated microsite variants shown.
• Engagement signals: clicks, time on page/section, conversions, session metadata (e.g., device/browser type, approximate location from IP), identifiers generated or supplied by the customer (e.g., CRM IDs).
• Events for downstream systems: records pushed to the customer’s CRM/marketing tools as configured by the customer.
• Sensitive information: Wizia is not designed to collect sensitive personal data (e.g., health or financial account numbers). Customers should avoid submitting such data.

C) Performance Information (for reliability, security, and improvement)

• Telemetry & logs: request timing, error codes, model/runtime diagnostics, capacity metrics.
• Feature usage: aggregate counts and patterns (e.g., which features are used and how often).
• Quality signals: de-identified statistics for model/service improvement and benchmarking.

D) From Wizia websites & marketing

• Visitor data: page views, referrers, device/browser type, approximate geolocation (from IP).
• Forms: contact details you submit for demos, trials, or newsletters.
• Cookies & similar technologies: we use cookies and analytics tools (including Google Analytics and FullStory) to understand usage and improve our site and Service.

4) How We Use Information

• Provide and secure the Service: account creation, authentication, provisioning, uptime, and incident response.
• Deliver the core experience: generate personalized microsites and log engagement per customer configuration.
• Integrations: push engagement data to customer-designated systems (e.g., CRM/marketing).
• Support & success: respond to tickets, train users, troubleshoot, and improve adoption.
• Improve Wizia: analyze Performance Information to enhance reliability, safety, accuracy, and features, and to produce de-identified/aggregated insights that do not identify customers.
• Legal, compliance, and security: detect misuse and enforce terms.
• Marketing (Wizia’s own properties): respond to inquiries, manage events/webinars, and measure site performance.

5) Our Roles

Processor / Service Provider (most of the Service): For Customer Data collected through customer deployments of Wizia, we process that data for the customer under our agreement and the customer’s instructions.

Controller (Wizia websites & Performance Information): For Wizia’s own sites and marketing, and for Performance Information we collect about Service operation, Wizia is a controller.

6) Legal Bases (EEA/UK only)

When Wizia acts as a controller, we rely on:

• Contract necessity (provide the Service, respond to requests).
• Legitimate interests (security and service improvement via de-identified/aggregate analytics).
• Consent (non-essential cookies/marketing where required).
• Legal obligation (compliance and lawful requests).

When Wizia acts as a processor, our customer determines the legal basis; we process per their instructions.

7) Sharing & Disclosure

We do not sell personal information. We disclose information as follows:

• Service providers: trusted vendors for hosting, storage, security, analytics, customer support, and email (e.g., Google Analytics and FullStory for analytics). We require appropriate confidentiality and security commitments.
• Customer-directed destinations: CRMs and marketing platforms the customer connects; we push engagement signals per the customer’s configuration.
• Corporate transactions: business transfers (merger, acquisition, financing) where information may be transferred as permitted by law.
• Legal & safety: to comply with law, enforce terms, or protect rights, security, and property.
• De-identified/aggregated insights: we may publish or share metrics that do not identify customers or individuals.

8) International Transfers

We primarily process information in the United States. If we transfer personal information to other countries in limited cases, we will use appropriate safeguards permitted by law (such as Standard Contractual Clauses).

9) Retention

We keep personal information for as long as needed to provide the Service and achieve the purposes described above, and to meet legal, tax, accounting, or audit requirements. Specific retention periods vary based on the nature of the data and our operational needs (for example, logs may be retained for a limited period for security and troubleshooting).

10) Security

We use commercially reasonable technical and organizational measures aligned with industry standards to protect information (e.g., access controls, encryption in transit, environment hardening, monitoring, and employee confidentiality obligations). No system is 100% secure; we maintain and improve safeguards over time.

11) Your Privacy Rights

Your rights depend on where you live. Subject to legal limits, you may have rights to access, correct, delete, or receive a copy of your information, and to object to or restrict certain processing.

• If you used Wizia on a customer’s site: Please contact that customer to exercise your rights; we will assist them as their processor/service provider.
• If you interacted with Wizia directly (our websites/marketing): Contact us at info@wizia.com.

US State Privacy (e.g., CA, CO, CT, VA, UT)
Residents of certain US states may have additional rights. Wizia does not sell personal information. If we were to use technologies that constitute “targeted advertising” or “sharing” under applicable law, we would provide appropriate opt-out mechanisms.

EEA/UK
Where Wizia is a controller, individuals may have rights to access, rectify, erase, port, restrict, or object. You may also contact your local data protection authority.

12) Cookies & Tracking

We use cookies and similar technologies to run our site and improve the Service. These include:

• Strictly necessary: security and availability.
• Functional/performance: remember settings and help measure performance.
• Analytics: understand usage and improve (e.g., Google Analytics, FullStory).

You can control cookies through your browser settings (e.g., blocking or deleting cookies). Note that disabling cookies may affect site functionality.

13) AI & Automated Outputs

Wizia uses machine-learning models to generate microsite content and to rank or personalize content. We do not make decisions with legal or similarly significant effects about individuals without human involvement. We use de-identified/aggregate Performance Information to improve the Service and enhance quality and safety systems.

14) Children’s Privacy

Wizia is for business use and is not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child provided data, contact us and we will take appropriate steps.

15) Third-Party Links

Our sites and customer deployments may link to third-party sites and services. Their privacy practices are governed by their own policies.

16) Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will post the updated version and update the Effective Date above. For significant changes, we may provide additional notice (for example, email to account owners).

17) How to Contact Us

RabbitEars II, Inc. (dba Wizia)
149 Upper Mountain Ave, Montclair, NJ 07042, USA
info@wizia.com