Every gap-closure program runs out of capacity before it runs out of gaps.
Wizia determines which members to prioritize, which intervention and trusted channel to use, when to intervene, whether an incentive is needed, and whether the gap actually closed.
Use the partners you already have. Focus their time where it can make the biggest difference.
Focus on the members most likely to miss needed care.
High-risk members already have care managers. Low-risk members usually complete care. Wizia helps plans focus outreach and care resources on the unengaged middle — members who need support but are often missed by broad campaigns.
Rather than working down a static gap list, Wizia identifies who is most likely to benefit from action now and matches each member with the right next step.
From open gaps to the members who need support now
Better targeting is only the beginning.
Identify who needs help now
Start with eligible members who have an open gap, then focus on those most likely to benefit from timely support.
Choose the right next step
Match each member with the visit, provider message, pharmacist call, scheduling help, care manager, or reminder most likely to work.
Reach members through a trusted source
Coordinate the plan's existing partner and reach out when the member is most likely to act — not only at year-end.
Use incentives where they help
Offer an appropriate plan-approved incentive when it can make the difference, then connect completion to fulfillment.
Confirm the care happened
Use available claims, scheduling, vendor, pharmacy, or provider data to verify that the gap closed.
Make the next intervention better
Learn which timing, partner, channel, and incentive improves response and completion across the population.
Member-timed outreach, not another item for the Q4 push.
Wizia watches for when a member becomes actionable and activates the delivery partner while there is still time to complete care.
A doctor message can introduce the need, a scheduling-app notification can surface an available appointment, a concierge can remove an access barrier, and an incentive can be fulfilled as soon as completion data permits.
Design a gap-closure pilot.
Bring one population, one measure, and the delivery partner you already use. We'll identify where focused intervention can make the biggest difference.